5 year limited warranty on frames from the date of original purchase. If your frame fails structurally during normal use and regular maintenance, SFU, LLC will repair or replace the frame with the same product at no charge. If the product has been discontinued, a similar item will be used. This includes parts, labor and shipping during the first 12 months.
5 year limited warranty on the frame finish from the date of original purchase. If the finish peels, cracks or blisters due to manufacturing defect, SFU, LLC will repair, refinish or replace the damaged finish. This includes parts, labor and shipping during the first 12 months. NOTE: Glide replacement is a necessary function in maintaining the furniture and should be accomplished on an annual basis, or more frequently, depending on the level of usage. SFU, LLC recommends a quarterly inspection of the glides to insure maximum longevity of your frames and finish. These glides can be purchased from SFU, LLC.
SFU, LLC warrants vinyl straps for 3 years against breakage. This applies only to breakage, not color change. SFU, LLC warrants against abnormal discoloration for 1 year if normal cleaning, care and maintenance are provided. In the event that a strap is grossly discolored, SFU, LLC will supply a replacement strap at no charge, shipping included for up to 1 year. Strap replacement due to discoloration is subject to the vinyl supplier’s discretion.
SFU, LLC warrants the fabrics and workmanship on slings, cushions and umbrellas for 1 year from the date of purchase. Acrylic and fiberglass tabletops are warranted against bowing or warping, glass and acrylic tops with umbrella holes are excluded. Labor not included, but shipping is included for up to 1 year from the date of purchase.
What Is Not Covered Under Our Commercial Warranty
Plastic, nylon & fiberglass parts. (including rocker plates).
Fiberglass, acrylic, mosaic, stone, faux stone, or glass tops.
Failure caused by unreasonable or abusive use.
Bursting or cracking of frames due to exposure of freezing temperatures.
Failure caused by neglecting to provide proper care and maintenance, which includes cleaning with a mild detergent.
Vinyl straps and slings should be cleaned monthly with a mild detergent, rinsed and dried thoroughly.
Stains or discoloration of vinyl straps, mesh fabrics and cushion materials due to contact with dyes from wet clothing, chemicals, suntan and sun block products.
Scratching or chipping of the powder paint finishes due to abuse. Some touch-up colors are available from SFU, LLC.
Damage caused by fire, freight damage or acts of nature.
Any or all shipping costs regarding the SFU, LLC Limited Warranty after 1 year.