We agree to deliver goods to you on the understanding reasonable access is available. In the event access is unavailable or you are not at home at the agreed delivery time you will be charged for any subsequent delivery.
On delivery, please inspect your item carefully, noting any issues on the delivery copy. Once you have inspected stock carefully and you have signed acceptance of the item, Patio Factory Supercenter cannot accept responsibility for any defects that may occur as a result of general day to day usage. Any damage on delivery should be reported to the corporate office immediately. Patio Factory Supercenter is not liable for any damage that occurs to or is exposed after goods are signed for and accepted.
Please note it is the customer’s responsibility to items check measurements to ensure items will fit in intended areas. We will not be held responsible for items that have not been measured and subsequently do not fit in homes.
Upon pickup, once goods have been signed for no responsibility will be taken for any subsequent damage or faults that occur. Please inspect your furniture carefully prior to pick-up and signing of goods. We cannot be held responsible for damage caused while the stock is being loaded into transport or after the furniture leaves our premises.
Please note, staff in warehouse cannot be responsible for the loading of items when you pick up. Please ensure you bring someone to help you when picking up your items from the warehouse location. Please also ensure, when picking up your items, that you bring adequate wrapping, blanket or materials to transport your items safely.
For all custom furniture orders, please choose carefully as there are no refunds in this instance. We do not refund simply for change of mind or circumstances. You confirming you have read these terms is confirmation of your agreement that your product is purchased of this understanding.
To get a better indication on lead times you can contact our corporate office, keep in mind these time lines are indicative only and we will not be held liable for any lead times quoted as responsibility will not be taken for unavoidable delays. Please be aware of this when placing your order.
Defects covered by warranty will be repaired or replaced at the discretion of without cost to you for parts or direct repair labor.
The Manufacturer will cover costs for parts, replacements and direct repair labor at their discretion, however you are responsible for any transport costs.
Should you encounter a problem or require additional information, contact our corporate office. Original proof of purchase must be presented for all warranty claims. A photograph will also be necessary.
Please call if you have any questions.