Warranty

 

 

Warranty information

*All Warranties are provided by the manufacturer! Please contact the manufacturer for service!

Berlin Gardens

Lloyd Flanders

Gemsun

NCI Warranty A

NCI Warranty C

SFU Residential Warranty

SFU Commercial Warranty

Woodard Warranty

Patiofactory Warranty

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Berlin Gardens, LLC Warranty

POLYETHYLENE LAWN FURNITURE

TWENTY (20) year LIMITED WARRANTY (RESIDENTIAL)
FIVE (5) YEAR LIMITED WARRANTY (COMMERCIAL)

Berlin Gardens, LLC (“Berlin Gardens”) warrants to the original purchaser that its polyethylene lawn furniture products will be free of original defects in workmanship and materials for a period of twenty (20) years of residential use or five (5) years of commercial use starting on the date of purchase. At its option, Berlin Gardens will repair or replace this product without charge for materials and labor, providing our inspection indicates that an original defect exists. Should Berlin Gardens choose to replace the product, and the product is no longer available at the time warranty service is required, a substitution of similar performance and equal or greater value will be made. Polyethylene is a synthetic product and may scratch or fade slightly when exposed to sunlight or stain after prolonged contact with other substances. Some expansion and contraction is to be expected due to extreme changes in humidity and temperature. The foregoing shall not be considered defects in materials or workmanship and are not covered under this warranty. Stainless steel fasteners are warranted not to fail structurally for the applicable warranty period. Stainless steel may rust in certain extreme conditions (such as coastal areas) if not maintained. This warranty does not cover rusting fasteners or structural failure due to rusting fasteners, damage caused by unauthorized service or repair, alteration of this product, abuse or misuse, normal wear and tear on materials, or any attempt to use the product in a manner or for a purpose other than for which it is customarily intended. This warranty also does not cover scratching or chipping of polyethylene, however, this warranty shall not limit any warranties made by the manufacturer for such items which may extend to you. Berlin Gardens makes no warranties other than those which are specifically described herein. Berlin Gardens makes no implied warranty of merchantability or implied warranty of fitness for a particular purpose. Some states do not allow limitations of implied warranty so this limitation may not apply to you. In that event, any such implied warranty is limited to that required by law. Berlin Gardens shall not be liable for incidental or consequential damages, including, but not limited to, lost profits or other economic or commercial losses. The sole remedy provided in this warranty is repair or replacement of this product. Any cost of shipping and handling shall be paid by you. Claims for original defects in workmanship or materials shall be made in writing to Berlin Gardens no later than ten (10) days after the expiration of the warranty period at the following address:

Berlin Gardens, LLC
P.O. Box 446
Berlin, Ohio 44610
Phone: (800) 593-3411
Email: sales@berlingardensllc.com 

Your claim must explain the nature of the original defect and include your name, address and telephone number. In the event of a non-warranty repair, you will receive a written estimate prior to any repair work being performed. This warranty gives you specific legal rights and you may have other rights which vary from state to state. As defined by federal law, this is a limited warranty.

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Lloyd Flanders Warranty

 

 

 

 

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Gensun Warranty

15 Year Limited Residential Warranty

Gensun warrants to the original purchaser that the furniture is free from defects in material and workmanship. The furniture frame warranty lasts for a period of fifteen (15) years from the date of original purchase. The furniture powder coat finish warranty lasts for a period of three (3) years from the date of original purchase. Please note and understand that hand-applied finishes are unique, therefore fading and wearing of these finishes are not covered in this warranty. The fabrics, cushion- fill materials, stone tabletops, and other furniture accessories and parts warranty lasts for a period of one (1) year from the date of original purchase date. Wicker products are warranted against manufacturer’s defect for (3) years from original purchase date. Gensun will pay the freight/shipping costs of replaced product in North America for one (1) year from the date of original purchase.

If the furniture frame fails structurally or if the finish cracks, peels or blisters Gensun will, at its’ option, repair or replace the frame or part in the original style and finish whenever possible. However, if the original style or finish is no longer available Gensun will substitute product of equal value in a similar style and/or finish.

The Gensun warranty does not cover and is void if damage occurs from
shipping, improper handling, unreasonable or abusive use, acts of nature or God, normal wear and tear, fading of the frame finish, fading of vinyl and stone, pitting or chipping, harsh cleaning solutions, sun screen and tanning lotions, freezing, mildew/mold, staining, wind, rain, sun, hail or snow, table top breakage, chair and table glide wear, fabric/wicker stretching and fading, over tightening of hardware, and failure to provide responsible care and maintenance for the product (especially at indoor pool and seaside use).

The warranty claim must be made by the original purchaser. The product or pictures must be provided, if requested, to Gensun or its’ authorized representative. Proof of purchase and return goods authorization are necessary.

Please refer to the Care & Maintenance information for proper guidelines regarding all Gensun products. Failure to follow these guidelines can void the warranty.
Gensun is not responsible for any other costs; consequential or incidental damages resulting from any defect in the product.

This warranty gives you specific legal rights and you may also have other legal rights granted by your state of residence.

5 Year Limited Commercial Warranty

Gensun warrants to the original purchaser that the furniture is free from defects in material and workmanship. The furniture frame, excluding Knock down (KD) seating products, warranty lasts for a period of five (5) years from the date of purchase. The furniture powder coat finish warranty lasts for a period of two (2) years from the date of original purchase. Please note and understand that hand-applied finishes are unique, therefore fading and wearing of these finishes are not covered in this warranty. The fabrics, cushion-fill materials, stone table tops, wicker, and other furniture accessories and parts warranty lasts for a period of one (1) year from the date of original purchase.

If the furniture frame fails structurally, excluding Knock Down (KD) seating products or if the finish cracks, peels or blisters Gensun will, at its’ option, repair or replace the frame or part in the original style and finish whenever possible. However, if the original style or finish is no longer available Gensun will substitute product of equal value in a similar style and/or finish.
The Gensun warranty does not cover and is void if damage occurs from
shipping, unreasonable or abusive use, acts of nature or God, normal wear and tear, fading of the frame finish, fading of wicker and stone, pitting or chipping, cleaning, sun screen and tanning lotions, freezing, mildew/mold, staining, wind, rain, sun, hail or snow, table top breakage, chair and table glide wear, fabric stretching and fading, over tightening of hardware, and failure to provide responsible care and maintenance for the product. Gensun is not liable for freight/shipping costs of returned or replaced product.

*Please note that chair and table glides should be kept firmly tightened. The adjustability function is only for residential use.

The warranty claim must be made by the original purchaser. The product or pictures must be provided, if requested, to Gensun or its’ authorized representative. Proof of purchase and return goods authorization are necessary.

Please refer to the Care & Maintenance information for proper guidelines regarding all Gensun products. Failure to follow these guidelines can void the warranty.
Gensun is not responsible for any other costs; consequential or incidental damages resulting from any defect in the product.

This warranty gives you specific legal rights and you may also have other legal rights granted by your state of residence.

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NCI Warranty A

NorthCape International Product Warranty “A”

All Weather Wicker With An Aluminum Frame - premium grade - Limited Warranty

Resin wicker furniture manufactured with a premium aluminum frame (the “Product”) sold by NorthCape International, NCI, Cape May Wicker, Chicago Wicker (collectively, “NorthCape International”) is subject to the following limited warranties:

Frames

Frames are warranted to be free from defects in materials and workmanship for a period of seven (7) years. Damage to frames or welds due to improper assembly or exposure to water and sub-freezing temperatures is not covered under this limited warranty. (Therefore, you should not allow water to accumulate inside frames).

Finish

The finish is warranted against peeling, cracking, or blistering for a period of three (3) years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty.

Cushions (if applicable)

Cushions are warranted for a period of one (1) year against separation at the seams only. Fading or discoloration of the cushions resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty.

Strap Suspension Seating (if applicable)

Strap Suspension Seating is warranted for a period of three (3) years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty.

Resin Wicker

Straps and/or wicker weave are warranted for a period of three (3) years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty.

Umbrella (if applicable)

Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if applicable) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

Transit

NorthCape International will be responsible for the shipping and handling charges within the North American continent for the first year for all valid warranty claims. After the first year, shipping and handling charges are the responsibility of the claimant. We do not ship outside of the North American continent.

Warranty Exclusions

The following are not covered under the limited warranties set forth above: Products used for commercial, contract or any other non-residential purposes; Products which are clearance items, display models otherwise purchased on an “as is” basis; damage to the Product incurred during shipping; Products damaged by acts of nature, vandalism, fire, abuse, lack of proper care and maintenance, or improper assembly; fading or discoloration of the Product or any of its components resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals; table top against breakage; hardware against corrosion or rusting; buckling or splitting of tubing resulting from exposure to water and freezing temperatures; purchased or replacement parts; plastics. Also excluded: loss of use or time, inconvenience, money, travel, packaging or any other consequential or incidental damages. In no event shall NorthCape International’s responsibility under this limited warranty exceed the value of the replacement Product.

The limited warranties set forth herein are only made in favor of the original purchaser of the Product and only if the Product is purchased from one of our authorized retailers. The limited warranties with respect to the Product set forth herein are not transferable. All warranty claims must be submitted with a dated register receipt within the warranty period, directly to the authorized retailer where the merchandise was purchased. NorthCape International does not administrate warranty claims directly with the original purchaser. For quality control purposes and verification, NorthCape International reserves the right to request photographs of the damage item(s).

If a product manufactured by NorthCape International fails under the terms of our limited warranty set forth above, NorthCape International will replace the item at no charge. Where the exact product is no longer available, NorthCape International reserves the right to substitute a similar item.

NORTHCAPE INTERNATIONAL MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, EXCEPT AS OTHERWISE SET FORTH ABOVE. UNDER NO CIRCUMSTANCES SHALL NORTHCAPE INTERNATIONAL BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES, DAMAGES OR EXPENSES, DIRECTLY OR INDIRECTLY ARISING FROM THE SALE, HANDLING OR USE OF THE PRODUCT.

The terms of this limited warranty are subject to change without notice.

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NCI Warranty C

NorthCape International Product Warranty “C”

All Weather Wicker With An Aluminum Frame - consumer grade - Limited Warranty

Resin wicker furniture manufactured with a consumer grade aluminum frame (the “Product”) sold by NorthCape International, NCI, Cape May Wicker, Chicago Wicker (collectively, “NorthCape International”) is subject to the following limited warranties:

Frames

Frames are warranted to be free from defects in materials and workmanship for a period of four (4) years. Damage to frames or welds due to improper assembly or exposure to water and sub-freezing temperatures is not covered under this limited warranty. (Therefore, you should not allow water to accumulate inside frames).

Finish

The finish is warranted against peeling, cracking, or blistering for a period of three (3) years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty.

Cushions (if applicable)

Cushions are warranted for a period of one (1) year against separation at the seams only. Fading or discoloration of the cushions resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty.

Strap Suspension Seating (if applicable)

Strap Suspension Seating is warranted for a period of three (3) years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty.

Resin Wicker

Straps and/or wicker weave are warranted for a period of three (3) years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty.

Umbrella (if applicable)

Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if applicable) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

Transit

NorthCape International will be responsible for the shipping and handling charges within the North American continent for the first year for all valid warranty claims. After the first year, shipping and handling charges are the responsibility of the claimant. We do not ship outside of the North American continent.

Warranty Exclusions

The following are not covered under the limited warranties set forth above: Products used for commercial, contract or any other non-residential purposes; Products which are clearance items, display models otherwise purchased on an “as is” basis; damage to the Product incurred during shipping; Products damaged by acts of nature, vandalism, fire, abuse, lack of proper care and maintenance, or improper assembly; fading or discoloration of the Product or any of its components resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals; table top against breakage; hardware against corrosion or rusting; buckling or splitting of tubing resulting from exposure to water and freezing temperatures; purchased or replacement parts; plastics. Also excluded: loss of use or time, inconvenience, money, travel, packaging or any other consequential or incidental damages. In no event shall NorthCape International’s responsibility under this limited warranty exceed the value of the replacement Product.

The limited warranties set forth herein are only made in favor of the original purchaser of the Product and only if the Product is purchased from one of our authorized retailers. The limited warranties with respect to the Product set forth herein are not transferable. All warranty claims must be submitted with a dated register receipt within the warranty period, directly to the authorized retailer where the merchandise was purchased. NorthCape International does not administrate warranty claims directly with the original purchaser. For quality control purposes and verification, NorthCape International reserves the right to request photographs of the damage item(s).

If a product manufactured by NorthCape International fails under the terms of our limited warranty set forth above, NorthCape International will replace the item at no charge. Where the exact product is no longer available, NorthCape International reserves the right to substitute a similar item.

NORTHCAPE INTERNATIONAL MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, EXCEPT AS OTHERWISE SET FORTH ABOVE. UNDER NO CIRCUMSTANCES SHALL NORTHCAPE INTERNATIONAL BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES, DAMAGES OR EXPENSES, DIRECTLY OR INDIRECTLY ARISING FROM THE SALE, HANDLING OR USE OF THE PRODUCT.

The terms of this limited warranty are subject to change without notice.

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SFU Commercial Warranty

Frame

5 year limited warranty on frames from the date of original purchase. If your frame fails structurally during normal use and regular maintenance, SFU, LLC will repair or replace the frame with the same product at no charge. If the product has been discontinued, a similar item will be used. This includes parts, labor and shipping during the first 12 months.

Frame Finish

5 year limited warranty on the frame finish from the date of original purchase. If the finish peels, cracks or blisters due to manufacturing defect, SFU, LLC will repair, refinish or replace the damaged finish. This includes parts, labor and shipping during the first 12 months. NOTE: Glide replacement is a necessary function in maintaining the furniture and should be accomplished on an annual basis, or more frequently, depending on the level of usage. SFU, LLC recommends a quarterly inspection of the glides to insure maximum longevity of your frames and finish. These glides can be purchased from SFU, LLC.

Vinyl Straps

SFU, LLC warrants vinyl straps for 3 years against breakage. This applies only to breakage, not color change. SFU, LLC warrants against abnormal discoloration for 1 year if normal cleaning, care and maintenance are provided. In the event that a strap is grossly discolored, SFU, LLC will supply a replacement strap at no charge, shipping included for up to 1 year. Strap replacement due to discoloration is subject to the vinyl supplier’s discretion.

Slings, Cushions, Umbrellas and Table Tops

SFU, LLC warrants the fabrics and workmanship on slings, cushions and umbrellas for 1 year from the date of purchase. Acrylic and fiberglass tabletops are warranted against bowing or warping, glass and acrylic tops with umbrella holes are excluded. Labor not included, but shipping is included for up to 1 year from the date of purchase.

What Is Not Covered Under Our Commercial Warranty

Plastic, nylon & fiberglass parts. (including rocker plates).

Fiberglass, acrylic, mosaic, stone, faux stone, or glass tops.

Failure caused by unreasonable or abusive use.

Bursting or cracking of frames due to exposure of freezing temperatures.

Failure caused by neglecting to provide proper care and maintenance, which includes cleaning with a mild detergent.

Vinyl straps and slings should be cleaned monthly with a mild detergent, rinsed and dried thoroughly.

Stains or discoloration of vinyl straps, mesh fabrics and cushion materials due to contact with dyes from wet clothing, chemicals, suntan and sun block products.

Scratching or chipping of the powder paint finishes due to abuse. Some touch-up colors are available from SFU, LLC.

Damage caused by fire, freight damage or acts of nature.

Any or all shipping costs regarding the SFU, LLC Limited Warranty after 1 year.

 

 

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WOODARD WROUGHT WICKER & TABLE TOPS LIMITED WARRANTY

What is Covered

We warrant to you, the original purchaser, that with the exceptions stated below, the furniture you have selected is free from defects in material and workmanship. Straps, slings, and cushions are warranted based on quality of workmanship, not fading, discoloration, mildew resistance or stretching.

How Long Does Coverage Last

This limited warranty lasts for a period of three (3) years from the date of delivery of the furniture to you (‘‘Warranty Period’’). Coverage terminates if you sell or otherwise transfer the furniture.

What Woodard Will Do

If within the Warranty Period, your furniture fails structurally or if the finish cracks, peels, or blisters, Woodard will, at our option, repair or replace the frame in the original color and style.
In the event that a frame color, style or fabric has been discontinued, we reserve the right to substitute the defective frame or cushion in a similar style or color at our option.

To Obtain Service

Any claim under this warranty should be initiated within the Warranty Period by contacting one of the following: any authorized Woodard dealer; or Woodard Customer Service online at www.woodard-furniture.com. Woodard reserves the right to examine all merchandise claimed to be defective. Upon approval of the claim, Woodard will authorize either repair or replacement of the defective furniture, strap or sling. No returns shall be accepted without a return authorization from Woodard.

What Is Not Covered

This warranty does not cover and is void if damage is a result of freight/shipping, a failure caused by unreasonable or abusive use, acts of God, improper care, freeze damage, mildew, normal wear, fading or stretching of fabrics and vinyl straps, glass breakage, glides, if the furniture is used for commercial purposes (For exception please see the dealer) or if the customer fails to provide reasonable and necessary care as outlined in the product information brochures.

Disclaimer

This warranty is valid only in the 50 United States and Canada. This warranty is in lieu of any implied or other expressed warranties. Implied warranties, including any warranty of merchantability imposed on the sale of this furniture under State law, are limited to a three (3) year duration for the frame and finish, and a one (1) year duration for the fabric. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Woodard shall not be responsible for loss of use, time, inconvenience, packaging, travel, personal injury, or other consequential or incidental damages resulting from any defect in the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation exclusion may not apply to you. No person, firm, or corporation is authorized to make any other warranty or assume any other obligation for the manufacturer in connection with the sale of these goods. Woodard reserves the right to make design, color, or fabric changes and/or discontinue any item(s) without notice.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

 

 

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Patio Factory Supercenter Warranty

We agree to deliver goods to you on the understanding reasonable access is available. In the event access is unavailable or you are not at home at the agreed delivery time you will be charged for any subsequent delivery.

On delivery, please inspect your item carefully, noting any issues on the delivery copy. Once you have inspected stock carefully and you have signed acceptance of the item, Patio Factory Supercenter cannot accept responsibility for any defects that may occur as a result of general day to day usage. Any damage on delivery should be reported to the corporate office immediately. Patio Factory Supercenter is not liable for any damage that occurs to or is exposed after goods are signed for and accepted.

Please note it is the customer’s responsibility to items check measurements to ensure items will fit in intended areas. We will not be held responsible for items that have not been measured and subsequently do not fit in homes.

Upon pickup, once goods have been signed for no responsibility will be taken for any subsequent damage or faults that occur. Please inspect your furniture carefully prior to pick-up and signing of goods. We cannot be held responsible for damage caused while the stock is being loaded into transport or after the furniture leaves our premises.

Please note, staff in warehouse cannot be responsible for the loading of items when you pick up. Please ensure you bring someone to help you when picking up your items from the warehouse location. Please also ensure, when picking up your items, that you bring adequate wrapping, blanket or materials to transport your items safely.

For all custom furniture orders, please choose carefully as there are no refunds in this instance. We do not refund simply for change of mind or circumstances. You confirming you have read these terms is confirmation of your agreement that your product is purchased of this understanding.

To get a better indication on lead times you can contact our corporate office, keep in mind these time lines are indicative only and we will not be held liable for any lead times quoted as responsibility will not be taken for unavoidable delays. Please be aware of this when placing your order.

Defects covered by warranty will be repaired or replaced at the discretion of without cost to you for parts or direct repair labor.

The Manufacturer will cover costs for parts, replacements and direct repair labor at their discretion, however you are responsible for any transport costs.

Should you encounter a problem or require additional information, contact the dealer from which the product was purchased or your nearest SFU, LLC retailer. Original proof of purchase must be presented for all warranty claims. A photograph may be necessary.

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